Extraordinary Journeys, Effortlessly Crafted

Privacy Policy

Effective Date: March 8, 2026

Last Updated: March 8, 2026

1. Introduction

EOM Travel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel concierge services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number, mailing address)
• Travel preferences and requirements
• Passport and travel document information
• Payment and billing information
• Dietary restrictions and accessibility needs
• Emergency contact information

3. How We Use Your Information

We use the information we collect to:

• Provide and manage travel concierge services
• Process bookings and payments
• Communicate with you about your travel plans
• Provide customer support and emergency assistance
• Improve our services and personalize your experience
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Travel service providers (hotels, airlines, tour operators) to facilitate your bookings
• Payment processors to handle transactions securely
• Service providers who assist in our business operations
• Legal authorities when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Travel records are typically maintained for 7 years for accounting and legal purposes.

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your information (subject to legal retention requirements)
• Opt-out of marketing communications
• Lodge a complaint with a supervisory authority

8. Cookies and Tracking

We may use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@eomtravel.com
Phone: +1 (518) 631-2300

Terms of Service

Effective Date: March 8, 2026

Last Updated: March 8, 2026

1. Acceptance of Terms

By accessing and using EOM Travel's services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

EOM Travel provides luxury travel concierge services, including but not limited to:

• Custom travel itinerary planning
• Flight, hotel, and activity bookings
• VIP access and exclusive experiences
• 24/7 travel support and assistance
• Travel consultation and advisory services

3. Service Fees and Payment

Clients agree to pay all applicable service fees, booking fees, and travel costs as agreed upon. Payment terms include:

• Service fees are non-refundable once services commence
• Travel bookings require payment in accordance with supplier terms
• Payment is due as specified in your service agreement
• We accept major credit cards and bank transfers
• All prices are in USD unless otherwise specified

4. Booking and Cancellation Policy

Cancellation policies vary by service provider (airlines, hotels, etc.). Clients are responsible for understanding and accepting the cancellation terms of each booking. EOM Travel service fees are generally non-refundable, but we will work with you to modify plans when possible.

5. Client Responsibilities

Clients are responsible for:

• Providing accurate information for bookings
• Ensuring valid travel documents (passports, visas)
• Arriving on time for scheduled travel arrangements
• Complying with all applicable laws and regulations
• Reviewing and approving itineraries before finalization
• Purchasing appropriate travel insurance

6. Limitation of Liability

EOM Travel acts as an intermediary booking agent and is not liable for:

• Acts or omissions of third-party service providers
• Flight delays, cancellations, or schedule changes
• Hotel overbookings or service quality issues
• Lost luggage, theft, or property damage
• Personal injury or illness during travel
• Force majeure events (natural disasters, political unrest, pandemics)

Our liability is limited to the service fees paid to EOM Travel, excluding third-party costs.

7. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance. EOM Travel is not responsible for costs arising from trip cancellations, medical emergencies, or other unforeseen circumstances.

8. Intellectual Property

All content on the EOM Travel website, including text, graphics, logos, and itineraries, is the property of EOM Travel and protected by intellectual property laws. Unauthorized use is prohibited.

9. Confidentiality

We maintain the confidentiality of your travel plans and personal information in accordance with our Privacy Policy.

10. Dispute Resolution

Any disputes arising from these Terms of Service shall be resolved through good faith negotiation. If negotiation fails, disputes will be subject to binding arbitration in accordance with applicable laws.

11. Modifications to Terms

EOM Travel reserves the right to modify these Terms of Service at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

12. Governing Law

These Terms of Service are governed by the laws of Israel and applicable international travel regulations.

13. Contact Information

For questions about these Terms of Service, please contact:

EOM Travel
Email: legal@eomtravel.com
Phone: +1 (518) 631-2300

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

15. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and EOM Travel regarding the use of our services.

Refund Policy

Effective Date: March 8, 2026

Last Updated: March 8, 2026

1. General Refund Policy

EOM Travel is committed to client satisfaction. This Refund Policy outlines the terms under which refunds may be issued for our concierge services and travel bookings.

2. Service Fees

Planning and Consultation Fees:

• Consultation fees are non-refundable once services commence
• If you cancel before we begin work on your itinerary, a full refund will be issued
• Partial refunds may be considered on a case-by-case basis if services are substantially incomplete

Concierge Service Fees:

• Service fees are generally non-refundable as they cover professional time and expertise
• If we are unable to deliver agreed-upon services due to our error, a full refund will be provided

3. Travel Bookings (Flights, Hotels, Activities)

Refunds for travel bookings are subject to the cancellation policies of the respective service providers:

Flights:

• Airline-specific cancellation policies apply
• Refundability depends on fare class purchased
• Cancellation fees are determined by the airline
• We will assist in processing refund requests but cannot guarantee refunds from airlines

Hotels and Accommodations:

• Cancellation policies vary by property
• Many bookings allow free cancellation within a specified timeframe
• Non-refundable rates offer lower prices but no cancellation flexibility
• We clearly communicate cancellation terms before finalizing bookings

Tours, Activities, and Experiences:

• Each activity has its own cancellation policy
• Typically, cancellations made 24-48 hours in advance receive full refunds
• Some exclusive experiences may be non-refundable

4. Cancellation Timeframes

To maximize refund eligibility:

• 30+ days before travel: Best chance for full refunds on most bookings
• 14-30 days before travel: Partial refunds may apply
• Less than 14 days: Most bookings become non-refundable or subject to significant penalties
• Day of travel: Generally no refunds available

5. Force Majeure and Extraordinary Circumstances

In cases of force majeure (natural disasters, pandemics, war, government travel restrictions), refunds are handled as follows:

• We advocate on your behalf with service providers
• Many suppliers offer travel credits or rebooking options
• Refund availability depends on supplier policies and circumstances
• Travel insurance may cover losses in these situations

6. Refund Processing

When refunds are approved:

• Refunds are processed to the original payment method
• Processing time: 7-14 business days for credit cards
• Bank transfers may take up to 21 business days
• Third-party supplier refunds may take 30-90 days
• You will receive confirmation once the refund is initiated

7. Non-Refundable Items

The following are typically non-refundable:

• Completed consultation and planning services
• Non-refundable airline tickets and hotel bookings
• Visa application fees and travel document costs
• Third-party processing fees
• Special event tickets or exclusive experiences booked on your behalf

8. Modification vs. Cancellation

Sometimes modifications are more favorable than cancellations:

• Many bookings can be modified with minimal fees
• Date changes may be possible without full cancellation
• Contact us immediately if your plans change – we'll explore all options

9. Travel Insurance

We strongly recommend comprehensive travel insurance, which may cover:

• Trip cancellation for covered reasons
• Medical emergencies
• Travel delays and interruptions
• Lost luggage

Insurance may provide refunds when our standard policy does not.

10. How to Request a Refund

To request a refund:

• Contact us at refunds@eomtravel.com or call +1 (518) 631-2300
• Provide your booking reference number and details
• Explain the reason for the refund request
• We will review your case and respond within 2-3 business days

11. Disputes

If you are unsatisfied with a refund decision:

• Request a review by our senior management
• We commit to fair and transparent resolution
• Escalated disputes may be subject to our Terms of Service dispute resolution process

12. Contact Information

For refund inquiries:

Email: refunds@eomtravel.com
Phone: +1 (518) 631-2300
Business Hours: Monday-Friday, 9 AM - 6 PM EST